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Denis Gosselin
Medical Technology - Technical Services Professional Customer Service Specialist
Sales | Service | Leadership | Management
Email:
Location:
Mississauga | Canada
Bilingual:
French (native) & English
Hello! I'm Denis
Nice of you to stop by!
Welcome to my personal micro site and online Résumé
Please read through and do not hesitate to contact me
Best regards,
Denis
EDUCATION
Continuous Education
Various work and roles related training and education
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Signature Service - Customer Service Excellence
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Negotiating to Yes
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BAMM - Being a Medtronic Manager
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Miller Heiman (Blue sheet and Green sheet)
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Social Styles
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Situational Leadership
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Change Management
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Presenting with ease (Starfish learning)
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First Aid and CPR-D (with AED)
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Introduction to Project Management (EDx)
1993-2017
On going - continuous training
Technical College Degree
(College associate's degree)
PROFESSIONAL COLLEGE (Institut Teccart)
Electronics - Telecom
Technical Diploma of College Studies (D.C.S. Technical Studies)
COOP: Biomedical Technician - Hospital
College Degree
Diploma of College Studies (D.C.S. - D.E.C.)
Human Science - Tech. Administration
EXPERIENCE
2014-(current)
Executive Consultant
Independent Consultant & Contractor
Providing my services as a professional consultant, dedicated to customer service, Technical Service Management and Sales operations, as well as quality assurance and process improvement.
2016-2018
Product Specialist - Consultant
M.E.B.S. Inc. - Medical Equipment Broker Services
Sales and distribution of new and pre-owned medical equipment, promote, market, demonstrate products, support and partner with stakeholders in the acquisition of required assets.
Product Special for the Technimount System EMS mounts.
2009-2014
National Service Manager
Physio-Control Inc. (Divested from Medtronic-2012)
Lead the Field Service organization within Canada. Oversee the activities of team members to maximize customer satisfaction;
Development and implementation of organizational strategies, policies & procedures; Manage business strategies following KPI's
Manage relationships with Sales, Customer Service, Marketing, Finance, Supply Chain and Quality/Regulatory and act as primary liaison officer with Corporate Head-Office for Technical Service
2005-2009
Service Supervisor
Medtronic - Physio-Control
Reporting to Medtronic’s National Service Manager, I supported the Canadian Service team in day-to-day activities,
Managed parts inventory, Conducted field audits and ensure compliance, Developed processes and procedures;
Developed service offerings catering to the business needs,
Managed Field Actions (TSU) from notification to completion,
2002-2005
Field Service Representative
Medtronic Inc.
Field Service Representative mainly dedicated to supporting the Medtronic ERS (Physio-Control) products and Quebec customers base.
1993-2002
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Biomedical Technologist - Hema-Quebec . 1999-2002
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Service Representative - Dynamed Biomedical . 1996-1999
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Service Representative - Ingram & Bell . 1993-1996
RECENT CLIENTS & BUSINESS PARTNERS
SKILLS
Medical & Biomedical industry
Business process - SOP - Organizational planning
Logistics & Asset Management
Change management
Business Development
Management &
Team Leadership
Customer Service Technical Service Sales Support
French - Native language
English - Advanced - Second Language
Word, Excel, Power Point
Windows 7, 8 and Mac OS
EXPERTISE
MedTech Industry
Hospitals and Emergency Medical Services
Leadership
Customer Service Excellence
Business Development
Quality Assurance (QA, QC)
Process Improvement (Lean Sigma - white belt)
Resource Planning
Financial Planning
Recruiting & Talent Acquisition
RFP Response Process
Proofing and Translating (EN/FR)
First Aid & CPR-D
*other task as required*